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EntryWick documentation

For support, when a PlannerWick buyer writes "I paid and my plan is not active"; finance, for what was sold.

Partner plans — platform console

Platform console → Operations → Partner plans. Shown once a partner is switched on (PLANNERWICK_ENABLED). The connection is docs/partners/PLANNERWICK_CONNECTION.md.

Who opens it: support, when a PlannerWick buyer writes "I paid and my plan is not active"; finance, for what was sold. What they came to do: find the buyer by email, see what they bought, when it runs to, what they paid and with which code, and the order reference the buyer saw on their way back. What must be true when they leave: they know whether EntryWick has the payment, and can tell the buyer so.

The list

Newest first: when it was bought, the partner, the buyer's email, the plan, where it stands, the date it runs to, what was paid, the code, whether the bundle price applied, and the order reference (hidden by default). Filter by partner or status; search by email.

Status Means
Active Paid and inside its period
Payment failed A renewal card failed; Stripe is retrying and the buyer has a grace period
Ends at period end The buyer cancelled a monthly plan; it keeps going until the date shown
Ended The period is over, the plan was refunded, or the renewal failed for good

Read-only. Money is managed at Stripe (the buyer's portal link is on the partner's own "My plan" page), and the plan is unlocked by the partner from the plan message EntryWick sends it (phase 3).

How a plan gets here

The partner's website opens https://entrywick.com/buy/plannerwick?plan=&email=&code=&return=&t= with a signature over the plan, the email and the time (t, good for 10 minutes). EntryWick checks it, starts Stripe Checkout with the email locked, and sends the buyer back to return with ?paid=1&order= or ?paid=0. The row is written when Stripe's webhook says the Checkout Session was paid — never from the buyer's return. A link with a changed email, an old time or a missing signature gets one plain sentence and a way back; a code that does not apply gets the same purchase offered without it.

Who may

Owner, Finance, Support and Read-only see it. Nobody changes it here.